As you know, we do not cost for our products and services, nor will we accept any gratuities. Nonetheless, we would drastically appreciate it if you could possibly have a moment to share your working experience with our services on copyright .
Having said that, I also observed you experienced previously uploaded some files for verification. While we didn't acquire the precise info requested in the e-mail, I will manually block your account now as an exception.
The Grievances Group acknowledged the issue, however the participant in the end made a decision to let it go, acquiring put in The cash in the account and expressing a want to quit utilizing the casino. The grievance was shut without resolution.
In addition, did you make sure to submit the many demanded files in the correct format and at the earliest opportunity?
The participant from Italy is dealing with concerns with withdrawing winnings, possessing waited a month and also a half because winning. Inspite of completing the Original verification and waiting fourteen times for withdrawal processing, the casino is now rejecting exactly the same files continuously for one more 14 days.
When you have utilized a card on our internet site, we reserve the appropriate to request affirmation of possession for that card. This policy applies regardless of whether you intend to use the cardboard for withdrawals.
In advance of identifying this, I had sent my documents for verification 10 times, which they always uncovered unsatisfactory. And that is wonderful. Then, as a result of loved ones difficulties, I decided that I now not want this cash and I want to close this damn account. They assert to obtain sent an electronic mail to substantiate the closure, which I in no way acquired—in my inbox, promotions, or spam.
We are extending the timer by seven times. Please, remember that just in case you are unsuccessful to reply while in the given time frame or don’t need any further more assistance, We are going to reject the grievance.
I hope we are able to perform with each other to resolve this problem rapidly. Thanks so much in your cooperation and tolerance.
Participant complaints Participate in an essential element inside our casino critique methodology, as they iscriviti ora give us a transparent Perception into problems experienced by gamers and casinos’ strategy for handling them.
It’s a thing that really serious and licensed casinos take quite severely, and although it can take a number of Doing the job days to finish, this is to make sure every thing is verified adequately.
Will be the casino’s stipulations honest toward gamers?Some casinos use unfair and predatory guidelines that put players into a drawback. I thoroughly browse all terms and conditions and look for deceitful or damaging policies that can most likely be utilised against gamers.
An ambitious job whose intention should be to rejoice the best and quite possibly the most liable corporations in iGaming and give them the recognition they deserve.
justification me but for your umpteenth time they refused In spite of the screenshot of the present account, right here it truly is bordering over the ridiculous!!! I ponder but how can they run identical casinos with out Absolutely everyone remaining arrested?